This is a repair service, you must ship us your module(s) for repair! You are not purchasing a replacement part.
Este es un servicio de reparación, ¡debe enviarnos su módulo para su reparación! No está comprando una pieza de repuesto.
Repair Service Process
How does this repair service work?
1. First make a purchase for this repair service
2. You will then receive a message through Email with the required shipping information and how to package your module(s)
3. You then ship your defective module(s) to us using the address we provided in the message
4. Package the form and your module for repair
5. We then inspect and confirm the failure with your module(s) before proceeding with the repair
6. We repair your defective module(s) and ship it back to you
Please note: You must ship your Y-Sustain Board to properly diagnose and repair your failed parts. Please message us before placing an order if you have any questions.
TV Models affected:
PN64F8500AFX
Part number:
BN96-25216A
Board number:
LJ92-01935A
LJ41-10311A
Failures our service covers:
Common Questions
What is the turnaround time for repair?
3-5 business days after we receive your defective module(s)
What if my symptom is not listed or I have another unlisted issue?
We are able to repair most symptoms that are not listed, please message us prior to placing an order
What if I'd like to ship you multiple boards for testing?
We charge a $20 flat bench fee per module to be tested along with any additional return shipping fees. A repair service must be purchased in order to qualify for testing of additional modules
Do you work on boards that have been serviced before or have missing parts?
We can work with tampered modules, however you must contact us prior with all repair attempt details at our support email [email protected]. Tampered modules will have an additional $20 service fee which will be none refundable.
(The fee does not apply to boards successfully repaired in the past, only to tampered boards with none successful repairs)
What happens if you can't fix my board?
If your part or device can't be repaired a refund will be issued minus a repair attempt fee of 40% of the value of the service. Please know that we do everything in our power to repair every part/device sent in. Our techs will exhaust every possible option and will spend significant time and effort before deeming it non-repairable. If this happens, it is not a decision that was made lightly. If you do not want the board returned, the shipping fee will also be refunded. If you require the board to be shipped back, the shipping fee will be deducted from the refund.
What if you receive my board in working condition and it passes your tests?
If a circuit board or module is sent in for repair and is found to be fully functional, a bench fee of $20 or 20% of the value of the service whichever is higher will be deducted from the refund. Shipping fees will still apply.
What if I have a problem with my module after it has arrived, is there a warranty for this repair service?
Yes, a one (1) year warranty for repeat failure (the same failure you had originally) is included with this repair service from the date of departure of our repair center. Customer is responsible for return shipping to our facility, unless unit is DOA. If the repaired module is found to be in working condition upon return, a $20 testing fee along with return shipping fees will be required before the module can be returned to you
Customer agrees to the above terms and conditions upon purchase. Please do not purchase this repair service if you do not agree with the above terms and conditions!
Este es un servicio de reparación, ¡debe enviarnos su módulo para su reparación! No está comprando una pieza de repuesto.
Repair Service Process
How does this repair service work?
1. First make a purchase for this repair service
2. You will then receive a message through Email with the required shipping information and how to package your module(s)
3. You then ship your defective module(s) to us using the address we provided in the message
4. Package the form and your module for repair
5. We then inspect and confirm the failure with your module(s) before proceeding with the repair
6. We repair your defective module(s) and ship it back to you
Please note: You must ship your Y-Sustain Board to properly diagnose and repair your failed parts. Please message us before placing an order if you have any questions.
TV Models affected:
PN64F8500AFX
Part number:
BN96-25216A
Board number:
LJ92-01935A
LJ41-10311A
Failures our service covers:
- TV turns on and sound works correctly, but no picture is shown
- VS voltage shows properly for a second or so and then starts going down slowly to 0V
Common Questions
What is the turnaround time for repair?
3-5 business days after we receive your defective module(s)
What if my symptom is not listed or I have another unlisted issue?
We are able to repair most symptoms that are not listed, please message us prior to placing an order
What if I'd like to ship you multiple boards for testing?
We charge a $20 flat bench fee per module to be tested along with any additional return shipping fees. A repair service must be purchased in order to qualify for testing of additional modules
Do you work on boards that have been serviced before or have missing parts?
We can work with tampered modules, however you must contact us prior with all repair attempt details at our support email [email protected]. Tampered modules will have an additional $20 service fee which will be none refundable.
(The fee does not apply to boards successfully repaired in the past, only to tampered boards with none successful repairs)
What happens if you can't fix my board?
If your part or device can't be repaired a refund will be issued minus a repair attempt fee of 40% of the value of the service. Please know that we do everything in our power to repair every part/device sent in. Our techs will exhaust every possible option and will spend significant time and effort before deeming it non-repairable. If this happens, it is not a decision that was made lightly. If you do not want the board returned, the shipping fee will also be refunded. If you require the board to be shipped back, the shipping fee will be deducted from the refund.
What if you receive my board in working condition and it passes your tests?
If a circuit board or module is sent in for repair and is found to be fully functional, a bench fee of $20 or 20% of the value of the service whichever is higher will be deducted from the refund. Shipping fees will still apply.
What if I have a problem with my module after it has arrived, is there a warranty for this repair service?
Yes, a one (1) year warranty for repeat failure (the same failure you had originally) is included with this repair service from the date of departure of our repair center. Customer is responsible for return shipping to our facility, unless unit is DOA. If the repaired module is found to be in working condition upon return, a $20 testing fee along with return shipping fees will be required before the module can be returned to you
Customer agrees to the above terms and conditions upon purchase. Please do not purchase this repair service if you do not agree with the above terms and conditions!