FREQUENTLY ASKED QUESTIONS

​Do you service any devices besides televisions?

Yes, we service many devices besides televisions. If you are interested in seeing if we are able to repair your device, please visit the 'Request Repair Service' page on our website, or send us an email at [email protected]. Please include the make and model of the device as well as the symptoms in your message. One our our professional technicians will review your request and let you know if we are able to service your device. 

Why do your listings show a blank page? 

Our website is currently being redesigned, unforeseen issues such as a blank page may occur if you have visited our site before. If this is the case, Please try clearing your cache and refreshing your browser or using a different browser entirely if you can not view any of our pages. If the issue persists, please reach out to our customer support team at [email protected] or call (520) 838 - 9359, Mon/Fri 9:00AM-5:30PM.

Why do your listings have no photo?

Our webstore may have some issues being displayed correctly in certain browsers. Our software developers are hard at work fixing this issue and making sure that all platforms display these pages accurately. If you are completely unable to view the photos on a certain listing, please reach out to our software developers at [email protected]. In your message, please include the listing(s) you are having trouble viewing , as well as the browser and device your are using.

Why does 'upload symptoms' button from automated email redirect to nickstvs.com?

Our automated messaging system may send or forward you an email with a link that redirects to our website when it should actually redirect to our repair shop software. This issue happens when the automated system is unable to find a customer email or the correct link on our repair shop software. If this has happened to you, please reach out to our customer support team at [email protected] or call (520) 838 - 9359, Mon/Fri 9:00AM-5:30PM, in order to obtain the correct link and update your email address within our system.

I cant login to upload my symptoms

If you are unable to login to our customer portal, this may be caused by entering the wrong email address or wrong password. Please reach out to our customer support team at [email protected] or call (520) 838 - 9359, Mon/Fri 9:00AM-5:30PM, in order to have this issue corrected.  They should be able to help you reset your email or password. 

Some of the information on my customer profile is wrong

While our automated messaging system is smart, it can still make mistakes. These mistakes are often due to customer profile information being incorrect or only partially correct. In order to have these issues corrected, ​please reach out to our customer support team at [email protected] or call (520) 838 - 9359, Mon/Fri 9:00AM-5:30PM.

i did not receive an automated confirmation email

In most cases, the email has been filtered as spam. Please check your spam folder for the email. Sometimes especially with 3rd party platforms such as eBay our system may experience up to an 8-hour delay after the time of purchase, so please be patient. However, if you still do not receive an email, please reach out to our customer support team at [email protected] or call (520) 838 - 9359, Mon/Fri 9:00AM-5:30PM. 

Does my purchase come with a warranty?

All Mail-in Repair Services come with a 1 Year warranty starting on the date the repaired device is shipped and all refurbished television sets come with a 6-month warranty on the payment date of the device. Extended warranties are available at the time of purchase. For more information regarding your warranty coverage or for any other questions, ​please reach out to our customer support team at [email protected] or call (520) 838 - 9359, Mon/Fri 9:00AM-5:30PM.

Why do i have to mail in my board for repair?

Nick's TV's offers repair services worldwide, meaning we offer the option to our customers to mail in their boards for repair from the comfort of their own home. This helps us free up space in our repair center, aids us in fixing your board(s) more quickly and allows us to get your devices back to you in a very short amount of time.

How do I get a refund

If you are requesting a refund for any type of reason, please reach out to our customer support team at [email protected] or call (520) 838 - 9359, Mon/Fri 9:00AM-5:30PM, and we will review your request.