Samsung BN91-18201A One Connect Box Mini Repair Service

SKU: BN91-18201A
$149.95
$149.95
Unavailable
per item
Samsung BN91-18201A One Connect Box
Models Affected: UN49KS8000FXZA, UN49KS8500FXZA Repair Service


1 YEAR WARRANTY
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Please note: You must ship us your original One Connect Box for us to diagnose and repair your failed parts. Please message us before placing an order if you have any questions.

Samsung BN91-18201A One Connect Box Mini Repair Service


Failures our service covers:

  • HDMI malfunction​
  • Other failures not listed may occur which we can still service. Please contact us first if your failure is not listed.


This is a repair service, you must ship us your module(s) for repair! You are not purchasing a replacement part.
Este es un servicio de reparación, ¡debe enviarnos su módulo para su reparación! No está comprando una pieza de repuesto.


How does this mail-in repair service work?

  1. Purchase the repair service
  2. An automated Email is sent with packaging & shipping instructions along with a link to your newly created account & ticket
  3. Ship your defective module using the address provided in the email
  4. Once received, we live test, confirm the failure with your module, and proceed with the appropriate repairs
  5. We live test your module once more to confirm it is properly fixed before shipping it back and providing you with return tracking number


Common Questions:


What is the turnaround time for a repair?

3-5 business days after we receive your defective module. (this does not include shipping time)



What if my symptom is not listed or I have another unlisted issue?

We are able to repair most symptoms even if they are not listed, please message us prior to placing an order.



What if I'd like to ship you multiple boards for testing?

We charge a $20 flat bench fee per module to be tested along with any additional return shipping fees. A repair service must be purchased in order to qualify for testing of additional modules.



Do you work on boards that have been serviced before or have missing parts?

We do, however you must first message us with details prior to placing an order. Tampered boards will have a $20 none refundable repair attempt fee. This is not an additional repair fees but instead will be taken out of the refund in the event we are unable to fix your board. Failure to contact us prior to placing an order will not waive the repair attempt fee.



What happens if you can't fix my board?

If your part or device can't be repaired a refund will be issued minus a repair attempt fee of 40% of the value of the service. Please know that we do everything in our power to repair every part/device sent in. Our techs will exhaust every possible option and will spend significant time and effort before deeming it non-repairable. If this happens, it is not a decision that was made lightly. If you do not want the board returned, the shipping fee will also be refunded. If you require the board to be shipped back, the shipping fee will be deducted from the refund.



What if you receive my board in working condition and it passes your tests?

If your board arrives in working condition, a refund minus a bench fee of $20 will be incurred along with return shipping fees. The shipping fee is determined upon which shipping method you select.



What if I have a problem with my module after it has arrived, is there a warranty for this repair service?

A one (1) year warranty for repeat failure (the same failure you had originally) is included with this repair service from the date of departure of our repair center. Customer is responsible for return shipping to our facility, unless unit is DOA. If the repaired module is found to be in working condition upon return, a $20 testing fee along with return shipping fees will be required before the module can be returned to you.



Customer agrees to the above terms and conditions upon purchase. Please do not purchase this repair service if you do not agree with the above terms and conditions!