Samsung BN96-35817B One Connect Repair Service
Samsung BN96-35817G One Connect Box UN40JU7100FXZA UN40JU7500FXZA UN48JS8500FXZA UN48JU7500FXZA UN50JU7100FXZA UN50JU7500FXZA UN55JS8500FXZA UN55JS850DFXZA UN55JU7100FXZA UN55JU7500FXZA
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1 YEAR WARRANTY
Please note: You must ship us your original One Connect Box for us to diagnose and repair your failed parts. Please message us before placing an order if you have any questions.
Samsung BN96-35817B One Connect Box
Este es un servicio de reparación, ¡debe enviarnos su módulo para su reparación! No está comprando una pieza de repuesto.
Repair Service Process
How does this repair service work?
1. First make a purchase for this repair service
2. You will then receive an email with shipping and packaging instructions
3. You then ship your defective module(s) to us using the address we provided in the message
4. Package the form and your module for repair
5. We then inspect and confirm the failure with your module(s) before proceeding with the repair
6. We repair your defective module(s) and ship it back to you
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UN50JU7500FXZA UN55JS8500FXZA UN55JS850DFXZA UN55JU7100FXZA UN55JU7500FXZA
UN60JU7090FXZA UN60JU7100FXZA UN65JS8500FXZA UN65JS850DFXZA UN65JU7100FXZA
UN65JU7500FXZA UN65JU750DFXZA UN75JU7100FXZA UN78JS8600FXZA UN78JU7500FXZA
UN78JU750DFXZA UN85JU645DFXZA UN85JU7100FXZA
Different part/board numbers we service:
Main board failures our service covers:
What is the turnaround time for repair?
3-5 business days after we receive your defective module(s)
What if my symptom is not listed or I have another unlisted issue?
We are able to repair most symptoms that are not listed, please message us prior to placing an order
What if I'd like to ship you multiple boards for testing?
We charge a $20 flat bench fee per module to be tested along with any additional return shipping fees. A repair service must be purchased in order to qualify for testing of additional modules
Do you work on boards that have been serviced before or have missing parts?
We sure do, but you must message us with details prior to placing an order. Failure to contact us prior to placing an order will result in the possibility of being unable repair the defective tampered module and will result in a waste of time and money for both parties
What happens if you can't fix my board?
It is rare that we are unable to fix a board, however there are instances where unusual failures can occur, if this is the case, we can offer two refund options
1. A full refund is issued and we keep the board
2. A full refund is issued but a shipping fee is charged to send the board back
If the module has been tampered with / has had a repair attempt, or has an unusual failure (not included in the list of symptoms we fix) which was not discussed with one of our team members prior to sending in the module, a $20.00 bench fee will be charged. The shipping fee is determined upon which shipping method you select
What if you receive my board in working condition and it passes your tests?
If your board arrives in working condition, a refund minus a bench fee of $20 will be incurred along with return shipping fees. The shipping fee is determined upon which shipping method you select
What if I have a problem with my module after it has arrived, is there a warranty for this repair service?
Yes, a one (1) year warranty for repeat failure (the same failure you had originally) is included with this repair service from the date of departure of our repair center. Customer is responsible for return shipping to our facility, unless unit is DOA. If the repaired module is found to be in working condition upon return, a $20 testing fee along with return shipping fees will be required before the module can be returned to you
Customer agrees to the above terms and conditions upon purchase. Please do not purchase this repair service if you do not agree with the above terms and conditions