Panasonic Buffer Board Mail-in Repair Service
Failures our service covers:
- Television will not turn on
- 6,7,8,10 & 14 red LED light blink code on television when it is initially turned on with no picture
- Other failures not listed may occur which we can still service. Please contact us first if your failure is not listed.
This is a repair service, you must ship us your module(s) for repair! You are not purchasing a replacement part.
Este es un servicio de reparación, ¡debe enviarnos su módulo para su reparación! No está comprando una pieza de repuesto.
How does this mail-in repair service work?
- Purchase the repair service
- An automated Email is sent with packaging & shipping instructions along with a link to your newly created account & ticket
- Ship your defective module using the address provided in the email
- Once received, we live test, confirm the failure with your module, and proceed with the appropriate repairs
- We live test your module once more to confirm it is properly fixed before shipping it back and providing you with return tracking number
Common Questions:
What is the turnaround time for a repair?
3-5 business days after we receive your defective module. (this does not include shipping time)
What if my symptom is not listed or I have another unlisted issue?
We are able to repair most symptoms even if they are not listed, please message us prior to placing an order.
I don't know what board is defective, can I send you multiple boards for testing and repair?
We recommend you email us first, provide us with the model number of your TV along with details of your symptoms. Most often we can identify the board at fault. However sometimes 2 different boards can cause the same symptoms, in that case you can send both in for us to troubleshoot and identify the defective board for you. We do charge a $20 bench fee per module to be tested along with any additional return shipping fees. A repair service must be purchased in order to qualify for testing of additional modules.
Do you work on boards that have been serviced before have had failed repair attempts or missing parts?
We do, however you must first message us with details prior to placing an order. Tampered boards will have a $20 none refundable repair attempt fee. This is not an additional repair fees but instead will be taken out of the refund in the event we are unable to fix your board. Failure to contact us prior to placing an order will not waive the repair attempt fee.
What happens if you can't fix my board?
In the event we are unable to fix your board, we can offer one of two refund options.:
- A full refund is issued and we keep the board
- A refund minus return shipping fee is issued and we ship you the board back If the module has been tampered with / has had a repair attempt, or has an unusual failure (not included in the list of symptoms we fix) which was not discussed with one of our team members prior to sending in the module, a $20.00 bench fee will be charged. The shipping fee is determined upon which shipping method you select.