Mail-in Repair Service For KDL-32EX500 Main Board 1-857-593-11 1-881-683-12
You are purchasing a repair service of the module(s) you ship to our facility. You must ship your modules(s) to our repair facility at your expense. If you have any questions, please send a message prior to making a purchase. Unless stated otherwise, a one (1) year warranty for repeat failure (the same failure you had originally) is included with this premium repair service from the date of departure of our repair facility.
Este es un servicio de reparación, ¡debe enviarnos su módulo para su reparación! No está comprando una pieza de repuesto.
Repair Service Process
How does this repair service work?
1. First make a purchase for this repair service
2. You will then receive a message on eBay with the required shipping information and how to package your module(s)
3. You then ship your defective module(s) to us using the address we provided in the message
4. Package the form and your module for repair
5. We then inspect and confirm the failure with your module(s) before proceeding with the repair
6. We repair your defective module(s) and ship it back to you
Different part/board numbers we service:
Main board failures our service covers:
TV does not turn on
TV appears to be completely dead
Main board failures our service does not cover:
2 Blink error code (This is a power supply issue)
6 Blink error code (This is a backlight issue)
What is the turnaround time for repair?
3-5 business days after we receive your defective module(s)
What if my symptom is not listed or I have another unlisted issue?
We are able to repair most symptoms that are not listed, please message us prior to placing an order
What if I'd like to ship you multiple boards for testing?
We charge a $20 flat bench fee per module to be tested along with any additional return shipping fees. A repair service must be purchased in order to qualify for testing of additional modules
Do you work on boards that have been serviced before or have missing parts?
We sure do, but you must message us with details prior to placing an order. Failure to contact us prior to placing an order will result in the possibility of being unable repair the defective tampered module and will result in a waste of time and money for both parties
What happens if you can't fix my board?
It is rare that we are unable to fix a board, however there are instances where unusual failures can occur, if this is the case, we can offer two refund options
1. A full refund is issued and we keep the board
2. A full refund is issued but a shipping fee is charged to send the board back
If the module has been tampered with / has had a repair attempt, or has an unusual failure (not included in the list of symptoms we fix) which was not discussed with one of our team members prior to sending in the module, a $20.00 bench fee will be charged. The shipping fee is determined upon which shipping method you select
What if you receive my board in working condition and it passes your tests?
If your board arrives in working condition, a refund minus a bench fee of $50 will be incurred along with return shipping fees. The shipping fee is determined upon which shipping method you select
What if I have a problem with my module after it has arrived, is there a warranty for this repair service?
Yes, a one (1) year warranty for repeat failure (the same failure you had originally) is included with this repair service from the date of departure of our repair center. Customer is responsible for return shipping to our facility, unless unit is DOA. If the repaired module is found to be in working condition upon return, a $50 testing fee along with return shipping fees will be required before the module can be returned to you
Customer agrees to the above terms and conditions upon purchase. Please do not purchase this repair service if you do not agree with the above terms and conditions!